Since 1984, Lords & Ladies (L&L) has been committed to offering clients excellence in customer service, expert styling and top-of-the-line products. In addition, the company’s dedication to offering employees ongoing educational training and teaching the latest styling techniques is truly exceptional. Founder Terry Derr takes pride in the business model of keeping everything in-house, from training to management. Today, Lords & Ladies remains true to form. As Derr looks to his eventual retirement — he is passionate about positioning the company for the future and maintaining the systems that made L&L a success for more than 37 years — he has turned over the salon properties to individual franchise owners. That transition was actually complete in September of 2020, just a year ago. Read on to learn what this means for L&L clients and employees alike.
Women-Run
What started as a single family-owned business almost four decades ago has blossomed into seven independent family-owned salons with women owners at the helm. Five of the seven ladies are successful long-time stylists and two were in management capacities prior to the transition, and all have experienced proven success when applying the systems of the company in their own careers. Rebecca Ezolt, CEO of LL Salon Group, says, “He [Terry] realized that the franchise model would be an excellent way to solidify the future of the company as he started to transition out of the day-to-day. This model also provides a new level of opportunity to successful employees.” Throughout his career, Terry placed great emphasis on elevating the profession of hairdressing, through lifelong learning with world-renowned educators, retirement plans and the ability to maintain a work/life balance at the same time. Everything you have come to know and love about Lords & Ladies has remained the same with the additional benefit of now having ownership in-house. When you have an owner on premises, it takes the customer and employee experience to the next level.”
Same Great Service
Lords & Ladies’ company structure, recruiting, purchasing, marketing, operations and education remain in the corporate office in Douglassville. All employees still convene to receive their ongoing training and education at the L&L Education Center which will maintain consistency across all locations. All products, services, pricing and promotions remain consistent across the board as well. Gift cards can be purchased and redeemed at any location regardless of origin. Lords & Ladies MedSpa remains in place in all locations, offering skincare services such as Hydrafacial, Botox, SkinPen microneedling, massage and many other skin care treatments.
Fun Facts
Growing into the Future. LL Salon Group plans to open 2-3 salons per year, giving successful employees the opportunity to own a L&L of their own.
A Signature Look. Four of the seven Lords & Ladies (Pottstown, Douglassville, Gilbertsville, Sinking Spring) were designed inside renovated historic buildings. Three locations (Fleetwood, Perkiomenville, Exeter) were built from the ground up and designed to remind guests of entering a beautiful home.
