Courtesy Riverfront Federal Credit Union
We have all spent the better part of the last year and a half adapting to a new way of doing things. With that in mind, there is no reason not to keep that momentum going. Many of us found alternate ways to receive services and the assistance we needed outside of more traditional channels. After a while, we developed new habits and learned other ways of doing things that we might not have tried otherwise. In a lot of respects, we found that while unnatural at first, the new became second nature after a sustained period of time.
This applies to banking as well. For many, waiting in long drive-up lines and on hold via telephone became problematic and time-consuming, so some people turned to alternatives including electronic banking. And not just online and mobile options, but more robust opportunities including video branching. For those of you who have yet to try this service, financial institutions extend the opportunity for members or customers to work via their laptop or mobile device to speak with a live agent. Now you can perform many of the transactions that once required a trip to the bank or credit union using this convenient service. Uses range from answering questions about your accounts to resetting passwords, applying for a loan or deposit product, all the way up to closing on a mortgage.
Foot traffic at financial institutions has been reduced coming out of the pandemic, but with video branching, the opportunity to bank with convenience has increased. Gone are the days when you had to look for an email to reply to a service request. With current advancements in technology, documents can now be passed through during video/online sessions and engaging services are completed with the simple swipe of a finger. Before disconnecting, services are active! Now that is a smart way to use your time.
Curious? To find out if your financial institution offers services such as this, review their website for details or give them a call. If you are fortunate enough to bank with someone that does have this service, give it a try. You may find you have opened yourself up a way of conducting business with your financial institution you didn’t even know was possible pre-pandemic. What have you got to lose? In the end, you could save gas, time and money. We can all use that after the year we have just been through.
Founded in 1948 as RDG Reading Federal Credit Union, Riverfront Federal Credit Union is a member-owned financial cooperative open to anyone who lives, works, worships or attends school in Berks County, Pennsylvania or is a legal entity doing business in Berks County. Our primary objectives are to improve the financial position of each member and make a difference in our neighborhood.
